It seems that each morning, with the rising sun, a new training provider is born in South Africa. This makes it incredibly difficult for companies looking for a training provider to take care of what has always been a tremendously important part of their businesses – the upskilling of staff. So how do you go about choosing the correct training provider to service all your needs? Here are a few tips to make sure that you make a wise decision and leave the training of your staff in good hands.

1. Price is a good place to start

No, this is not the kind of service that you want to get on the cheap and if a company is offering its services for significantly lower than the competition, your alarm bells should be ringing. The reality is that it costs money for a training provider to offer high-quality education. High-quality training material needs to be developed by experts in the field. 

This material needs to be accredited by the relevant bodies and it needs to be delivered by a trainer who has both extensive real-world experience and who is also a skilled educator. Obviously, these all come with significant costs. So, if the training you are being offered is cheap, it’s most likely because the quality in one or all of these departments is lacking.

2. Accreditation of the company

It’s always worthwhile getting accredited training, though just because a training provider has jumped through the bureaucratic hoops of the Setas, doesn’t make them any good – but it does help you rule out those providers who haven’t. If the training you require has to be Seta accredited, obviously look only for providers with that specific accreditation and ask them for proof of the accreditation and where they got the accredited material from. 

Accredited material is readily available online and it is not all of the same quality – so make sure you ask for a sample. Remember, a company is not Seta-accredited, but rather a unit standard is accredited and allowed to be delivered by that company. The Seta does not quality control the delivery of the accredited courses.

3. Quality of trainers

A training provider is only as good as its facilitators. Always ask for the facilitators’ CVs and make sure that the training provider commits to giving you the facilitator they say they will. High-quality training is not just about the transformation of knowledge; it’s about knowing the best ways to transfer knowledge to a wide range of people, with varying abilities in the most entertaining and effective way. 

A good facilitator will teach in such a way that the information sticks. You are not just employing a training company – who should be experts and the project management of training – but a specific individual who will ensure that all your training objectives are met within the scope of training that you have selected.

4. Quality of training material

A good facilitator can sometimes cover up poor-quality material. But it is the material that attendees will take home with them and refer to for years to come. It is vital that this material is up-to-date, well written and well presented. It should be available in both hard and soft copy formats and should be made available before the start of the course. 

Accredited material has theoretically gone through the quality control of the Setas, but that standard is a bare minimum and you should expect more from a provider’s training material. Look for a training provider who develops their own material using industry experts and who doesn’t just buy off-the-shelf material. It is also important for the material to be modified to fit your company’s specific situation and uniqueness.

5. Flexibility of the trainers

After 20 years of providing high-quality training, we know that flexibility is an important part of what we offer. We are dealing with people and people are seldom predictable. So our services need to be able to adapt to our clients’ needs. 

Do you need a course that we don’t have or want to combine two or more courses? No problem, we have an expert design division. Do you want your training to be delivered across multiple provinces, both on- and off-line? Sure, we have the technology to allow this. Last-minute changes to venues, numbers, etc? No problem. Make sure your training provider has the depth of resources to make last-minute changes.

6. Don’t forget to look at references

This may seem obvious, but sometimes we forget the obvious! References and testimonials are important. You can feel safe with a company that has been around for a number of years and who have successfully delivered training initiatives similar to your needs.

Because of the low barrier to industry, the training industry is highly competitive. But, like so many services and products, you get what you pay for, and cheap is not always the solution you are after. Be diligent in choosing your training provider you will absolutely be rewarded for this in the long run – you are sending your staff on training for a reason – do everything you can to ensure that they can deliver to your expectations once trained. For more information or to enrol in a course, please contact us today.


ExecuTrain offers a range of quality training courses that allow you to upskill yourself and prepare for an ever more competitive working environment. Our computer and business skills courses provide you with the knowledge and expertise that you need to stand out in the workplace, build your competencies and benefit from personal and professional growth.

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