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The Superb Secretary (2 Days)

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This workshop aims to assist the secretary to align her goals with those of the organization, clarify roles and responsibilities, enhance communication and organizational skills.

Who is this course for?

Any secretary or PA who is interested in improving their efficiency levels and gaining a better understanding of the importance of the secretarial role may attend this workshop.

  • None


  • Clarification of roles and responsibilities within the organization and identifying key performance areas
  • To improve understanding of secretarial best practice
  • To educate on office etiquette in today’s workplace
  • Provide tools to communicate more effectively
  • To enhance organization skills
  • Gain time management and problem solving skills

Course contents

The role of the secretary in today’s workplace

  • Clarifying your role and responsibilities in your workplace today
  • Clarifying key performance areas
  • Ethics and Business Etiquette
  • Characteristics of a professional secretary
  • Personality and projecting the right image
  • Ethics and etiquette
  • Creating an efficient and functional environment

Communication Skills

  • The communication process
  • Assertiveness without aggression
  • Communication barriers
  • Effective written communication
  • Telephone Manners
  • Communicating with a diverse audience

Managing the office and your Manager

  • The communication process
  • Principles of effective diary management
  • Responsibility, reliability and building trust
  • Utilising information systems for greater efficiency
  • Organizing meetings, functions and events
  • Superb travel arrangements

Personal Effectiveness in the Workplace

  • Improve your time management
  • Stay calm under pressure and make effective decisions
  • Fundamental problem solving skills
2 days
30 March 2017 to 31 March 2017
8:00am - 5:00pm