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The Radiant Receptionist (2 Days)

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This workshop aims to assist newly appointed receptionist to understand the importance of her role and to acquire the skills and attributes
of a confident and efficient frontline person.

Who is this course for?

Any receptionist or frontline person who is interested in improving their efficiency levels and gaining a better understanding of the
importance of the receptionist may attend this workshop.


  • None


  • Understand the function of the receptionist
  • To manage a clean, safe and welcoming reception area
  • To understand how to deal with both external and internal customers
  • Effective communication
  • To educate on the importance of exceptional customer service

Course contents

 The importance of the receptionist

  • Establishing key performance areas
  • Service level agreements
  • Characteristics of a professional
  • Personality and projecting the right image

First Impressions are lasting

  • Maintain a clean and safe reception area
  • First impressions – our image and that of the company
  • Introductions
  • The importance of great customer service – making
    customers feel welcome and important.

Managing the Reception area

  • Organise the reception area to provide a welcoming and
    functional environment
  • Ethics and etiquette
  • Defining the “customer” – internal and external customers
  • Screening customers at reception

Communication Skills

  • The communication process
  • Telephone etiquette
  • Communication barriers
  • Effective communication
  • Communicating with a diverse audience
  • Body language
  • Making conversation in a business setting

Personal effectiveness for the receptionist

  • Understanding the various personality types
  • Getting organized at your desk
  • Managing your time
  • Stay calm under pressure and make effective decisions
  • The power of charm
2 days
22 May 2018 to 23 May 2018
8:30am - 4:00pm