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November 2019

Telephone Skills A – Z (1 Day)

November 25 @ 8:30 am - 4:00 pm
|Recurring Event (See all)

One event on 30 July 2018 at 8:30am

One event on 24 August 2018 at 8:30am

One event on 18 September 2018 at 8:30am

One event on 5 October 2018 at 8:30am

One event on 14 November 2018 at 8:30am

One event on 27 May 2019 at 8:30am

One event on 29 July 2019 at 8:30am

One event on 6 September 2019 at 8:30am

One event on 25 November 2019 at 8:30am

Johannesburg, ExecuTrain, 3rd Floor, One Vdara, 41 Rivonia Road
Sandhurst, Gauteng South Africa
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R3024

Telephone Skills impact on everyone within an organization. Learn to create a professional image, and use business telephone etiquette techniques in a variety of business settings. Pre-requisites None Course contents Part 12: A-F Attitude: It’s Your Choice Be Friendly Before You Know Who It Is Buffer Words Bureaucratic Bounce Call Centers Cellular Phones Cliff-Hangers Company Jargon Controlling the Conversation Don’t Be Too Busy to Be Nice Eight Great Hates Email Emotional Leakage Fast Talkers Five Forbidden Phrases Foreign Accents Front-Line…

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