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March 2017

Sales and Customer Service for Call Centre (3 Days)

8 March 2017 @ 8:30 am - 10 March 2017 @ 4:30 pm
|Recurring Event (See all)

One event on 28 June 2017 at 8:30am

Johannesburg, ExecuTrain, 3rd Floor, One Vdara, 41 Rivonia Road
Sandhurst, Gauteng South Africa
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R8175 15 tickets left

Call centers, whether we choose to embrace them or cannot stand being interrupted by their calls, are a business element that is here to stay. This course will help call center agents learn to make the very most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction also has elements of sales and customer service skills, which will be explored in detail throughout this energizing and practical three-day workshop. Pre-requisites None…

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