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Negotiation Skills (1 Day)

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This course will show you how you can work more efficiently by automating some tasks and providing methods to maintain consistency between documents. Word can be used to create complex documents that are nearly as complicated as those created using a desktop publishing application. Using Word, you can control how the text flows between paragraphs and pages, you can link a story on page one to the rest of the story later in the document, and you can add graphics and specify how the text and graphic appear together on the page.

Who is this course for?

This course is designed for persons who can create and modify standard business documents in Microsoft® Word 2016, and who need to learn how to use Microsoft® Word 2016 to create or modify complex business documents as well as customized Word efficiency tools. It will be helpful for persons preparing for the Microsoft Office Specialist exams for Microsoft® Word 2016.


There are no prerequisite skills for this course, however, you might be interested in the following related courses: Communication Skills, Business Presentations, and Business Writing: From Email to Proposals.



You will perform the basic steps in a business negotiation.

Upon successful completion of this course, students will be able to:

  • prepare to negotiate in a business environment.
  • initiate negotiations and follow through on their results.
  • negotiate with your partner.
  • follow through on a completed business negotiation.
  • negotiate in unique business circumstances.

Course contents

Lesson 1: Preparing to Negotiate

  • Topic 1A: Establish a Successful Mindset
  • Topic 1B: Research the Other Party
  • Topic 1C: Determine the Value of the Item Being Negotiated
  • Topic 1D: Determine Where You’d Like Negotiations to Take Place
  • Topic 1E: Establish Your Best- and Worst-Acceptable Outcomes
  • Topic 1F: Research Your Best Alternative to a Negotiated Agreement (BATNA)

Lesson 2: Initiating Negotiation: Establishing the Ground Rules

  • Topic 2A: Establish Rapport
  • Topic 2B: Establish Your Status
  • Topic 2C: Choose the Communication Method for Negotiation
  • Topic 2D: Establish the Rules of Engagement
  • Topic 2E: Set a Timeline
  • Topic 2F: Establish How Negotiation Results Will Be Communicated and Implemented

Lesson 3: Negotiating

  • Topic 3A: Encourage the Other Party to Issue the First Proposal
  • Topic 3B: Make the First Proposal
  • Topic 3C: Counter the Offer or Proposal
  • Topic 3D: Accept an Offer or Abort Negotiations
  • Topic 3E: Work Through an Impasse

Lesson 4: Following Through

  • Topic 4A: Evaluate the Success of the Negotiation
  • Topic 4B: Follow Up on the Relationship

Lesson 5: Negotiating in Special Circumstances

  • Topic 5A: Cross-Cultural Negotiation
  • Topic 5B: Cross-Generational Negotiation
  • Topic 5C: Negotiation with Supervisors and Subordinates
1 day
18 September 2017
8:30am - 4:30pm

Book your place

(14 places available)