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Emotional Intelligence (2 Days)

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The “People Smart” approach of this course will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.



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Course contents


  • What Emotional Intelligence Means
  • The Need for “People Smart” Strategies
  • Access Your Emotional Intelligence
  • Five Emotional Intelligence Skills



Making the Choice to Think Wisely

  • Understand Your Brain
  • Hear Yourself Think
  • Stop Responding Automatically
  • The STEP Model
  • Motivators and Warning Signs
  • Use a New Mental Script
  • Optimistic Thinking
  • Determine How Optimistic or Pessimistic You are
  • Talk to Yourself Differently
  • See Meaning in Your Work
  • Care for Yourself and Others
  • “Think Smart” Summary


The Three Keys

Social Skills

  • Expand Your Emotional Vocabulary
  • Improve Your Listening Skills
  • Adapt to the communication Needs of Others

Emotional Control

  • Keep Your Brain Engaged
  • Prepare a Script to Handle Angry People
  • Confront Negators
  • Build Up Your Energy


  • Use Your Energy Wisely
  • Change Yourself
  • Focus on Positives
  • Explore Options to Solve Problems
  • “Be Smart” Summary


Six Strategies for Smart Organizations

  • Practice Organizational Self-Awareness
  • Develop Social Skills
  • Use  “Emotions-On” Training
  • Have a Positive Relationship with the Learner
  • Connect Learning to Doing

Foster Optimism

  • Connect the Present to the Future
  • Access Level of Optimism versus Pessimism

Encourage Flexibility and Problem Solving

  • Imagine the Future
  • Use Problem Solving Guidelines

Model and Encourage Emotional Control

  • Foster Civility
  • Develop Civil Guidelines

Support Teamwork

  • Harmonize Input
  • Raise Passion
  • Build Energy at Team Meetings

“Work Smart” Summary

2 days
6 April 2017 to 7 April 2017
8:30am - 4:30pm

Book your place

(15 places available)