The “People Smart” approach of this course will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.
Making the Choice to Think Wisely
The Three Keys
Six Strategies for Smart Organizations
Encourage Flexibility and Problem Solving
Model and Encourage Emotional Control
“Work Smart” Summary