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Driver Etiquette (1 Day)

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This workshop provides an introduction to the skills and attributes required of a corporate driver

Who is this course for?

It is meant for any corporate driver or delivery person that interacts directly with office personnel.


  • None


Upon successful completion the delegate will be able to:

  • Understand the importance of etiquette when dealing with internal and external customers
  • Understand the value of service excellence
  • Communicate effectively
  • Understand the value of first impressions
  • Understand the value of professional conduct

Course contents

Introduction to the Corporate Driver Function

  • Identify the attributes of a Corporate Driver
  • Understand the functions of a Corporate Driver
  • Understand the positive and negative aspects of a Corporate Driver

First Impressions are Lasting Impressions

  • Maintain a professional appearance
  • Presentation of yourself
  • Your Image as a representative of your company

Manage yourself

  • Information needed to fulfil your duties
  • Sources of information
  • Internal and external customers identified
  • Introducing yourself and following the correct etiquette whilst doing so

Corporate Etiquette

  • Understanding business etiquette
  • Developing positive relationships with co-workers and superiors.
  • Avoiding rumours and gossip
  • Handling ethical dilemmas
  • Maintaining loyalty and confidentiality
  • How to handle personal issues in the workplace

Attitude – Take Charge

  • Know your values
  • Decide on success

Communication Skills

  • Say what you mean and mean what you say
  • Apply active listening skills
  • Understand the effect of non-verbal communication

Service Excellence Defined & Applied

  • Customer service defined
  • Understand the costs of losing a customer
  • Monitor customer satisfaction
  • Achieve service excellence

Handling Rude and Difficult Customers

  • Identify customer personality types
  • Use assertiveness skills to effectively deal with the difficult customer:
  • Identify customer needs
  • Identify customer problems
  • Making conversations and knowing when silence is required.

Practice what you learnt

  • Case study
1 day
2 May 2018
8:30am - 4:00pm