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November 2019

Customer Service Training: Critical Elements of Customer Service ( 2 Days)

November 7 @ 8:30 am - November 8 @ 4:30 pm
|Recurring Event (See all)

One event on 6 November 2017 at 8:30am

One event on 30 January 2018 at 8:30am

One event on 8 March 2018 at 8:30am

One event on 14 May 2018 at 8:30am

One event on 18 July 2018 at 8:30am

One event on 13 September 2018 at 8:30am

One event on 1 November 2018 at 8:30am

One event on 20 May 2019 at 8:30am

One event on 11 July 2019 at 8:30am

One event on 16 September 2019 at 8:30am

One event on 7 November 2019 at 8:30am

Johannesburg, ExecuTrain, 3rd Floor, One Vdara, 41 Rivonia Road
Sandhurst, Gauteng South Africa
+ Google Map
R6048

This is a two-day workshop that provides an introduction to customer service and telephone skills. The workshop also covers working with unhappy customers and exceeding customers’ expectations.   Pre-requisites None Objectives Specific learning objectives include: Recognize that service delivery is an individual response value Understand how an individual’s behavior impacts the behavior of others Develop more confidence and skill as a problem-solver Communicate more assertively and effectively Make customer service a team approach Course contents Introduction and Course Overview You…

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