Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
During this session, you will give participants a chance to explore some assumptions about conflict and the positives and negatives of conflict.
Types of Conflict
This session will cover three main types of conflict: inner, interpersonal, and group. We will also look at open conflict vs. hidden conflict.
Spontaneous and Reflective Action
When people are under stress, they are more apt to revert to spontaneous action and then regret their choice of words. This session explores spontaneous and reflective action through a brief lecture.
The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail through a personal exercise and a case study.
Stages of Conflict
During this session, we will look at two models of the conflict process, some possible outcomes of a conflict, and strategies for dealing with conflict.
Win as Much as You Can
This quick, fun exercise gives participants a break and helps them learn about conflict outcomes.
Conflict Resolution Style Questionnaire
Participants will individually complete a questionnaire to help them identify their style of conflict resolution. Then, they will work in small groups to further examine their style.
The Role of Communication in Conflict Resolution
Active listening, paraphrasing, questioning, and body language are just a few of the tools that we can use to resolve conflict. We will look at all of these concepts in detail through lectures and role plays.
The Conflict/Opportunity Test
Using a role play, this session will give participants some questions that can help them identify the benefits of a conflict.