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Coaching Skills (1 Day)

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This course covers basic coaching skills. Students learn to become an effective coach, coach diverse employees, develop a coaching process, use verbal and nonverbal communication, and use face-to-face communication.


Upon successful completion of this course, students will be able to:

  • establish a coaching foundation.
  • coach diverse employees.
  • use the coaching process.
  • communicate clearly using verbal and nonverbal communication.
  • communicate face-to-face with employees and select a correct communication approach.

Course contents

Becoming an Effective Coach

  • Coaching
  • Understanding Differences Between Coaching
  • and Managing
  • Aversions to Coaching
  • Avoiding the Coaching Process
  • Identifying Effective Coaches
  • Providing Feedback
  • Establish a Coaching Foundation
  • Building Relationships
  • Motivating Your Employees


Coaching Diverse Employees

  • Personality Styles
  • Understanding Cooperative Personality
  • Evaluating a Personality Style
  • Motivating Personality Types
  • Establish Trust with Employees
  • Building Trust Relationships
  • Hindering an Employee’s Trust
  • Overcoming Distrust in an Employee
  • Communicating with Trust


Coaching Process

  • Coach/Employee Relationship
  • Recognizing a Coaching Opportunity
  • Maintaining a Relationship
  • Objectives, Expectations, and Goals
  • Asking Questions
  • Understanding Short Term And Long Term Goals
  • Setting Suitable Goals
  • Keeping Focus on Goals
  • Evaluate Performance
  • Evaluating an Employee
  • Providing Positive and Constructive Feedback
  • Offering an Effective Reward

Language and Nonverbal Communication

  • Clear Language
  • Coaching Language
  • Communicating Clearly
  • Misinterpreting a Message
  • Nonverbal Communication
  • Understanding Nonverbal Communication
  • Effective Questioning
  • Questioning an Employee
  • Using Questioning in a Coaching Process


Face-to-Face Communication

  • Understand Face-to-Face Communication
  • Benefiting From a Face-to-Face Communication
  • Conducting a Face-to-Face Communication
  • Making a Productive Face-to-Face Meeting
  • Choose the Right Approach
  • Confronting an Employee
  • Using the Confrontation with Care
1 day
16 March 2017
8:00am - 5:00pm