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Closing Telephone Sales

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This one-day course covers telephone presentations, handling objections, and closing sales.


Upon successful completion of this course, students will be able to:

  • make a telephone presentation.
  • handle and overcome objections.
  • close sales.

Course contents

Making a Telephone Presentation

  • Planning a Telephone Presentation
  • Knowing Your Product or Service
  • Structuring the Presentation
  • Delivering the Presentation

Handling and Overcoming Objections

  • Understanding Objections
  • What a Concerned Customer is Really
  • Saying
  • Is It Really an Objection?
  • Common Types of Objections
  • Using Diplomacy and Tact
  • Answering Objections

Closing the Sale

  • Gaining Agreement
  • Asking for the Order
  • Cross-selling and Up-selling Techniques
  • Using Up-selling and Cross-selling Methods
  • Confirming the Sale
1 day
17 March 2017
8:00am - 5:00pm