A one-day course that provides delegates with tools to understand and recognise anger and angry behaviour and how to control it.
Specific learning objectives include:
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What exactly is anger? How does it affect us, our family, and our friends? What are the five dimensions of anger? We will provide a framework for you to discuss these questions with participants.
Whether we realize it or not, people often rationalize our anger by identifying the benefits. During this session, we will look at those “benefits” and identify the myths behind them.
There are two events which lead to anger, and there are specific coping strategies that we can use to mitigate the impact of those events. You will help participants identify those events and strategies through personal anger logs and a case study.
There are four specific ways in which anger can affect your thinking: magnifying, destructive labeling, imperative thinking, and making assumptions about what other people are thinking.
When a person begins to get angry, there are some specific verbal, physical, and mental strategies they can use to cope.
During this session, you will discuss these strategies and help participants customize them.
Often people who are most angry are people who haven’t developed their communication skills to the level they would like, and as a result they feel frustrated and misunderstood. During this session, we will discuss the four-step message, listening skills, questioning skills, and three keys participants can use to unlock the best in people.
During this session, participants will work in small groups to discuss passive, manipulative, assertive, and aggressive behaviours.
To wrap up the day, we will look at some ways to help participants take control of themselves and a situation to prevent becoming angry.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.