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Advanced Interpersonal Communication (2 Days)

This course covers various communication styles, the impact of first impression, building rapport, providing feedback, and working with supervisors, coworkers, customers and vendors. Participants will also learn the impact of organizational culture on communication styles.

Pre-requisites

None

Objectives

Upon successful completion of this course, students will be able to:

  • identify communication styles and methods.
  • give good first impressions, build rapport, and build positive relationships.
  • build relationships through feedback.
  • identify supervisor roles and handle human resource issues.
  • communicate with colleagues and subordinates.
  • communicate with customers and vendors.
  • identify cultural networks, manage physical culture, and manage emotional culture.

Course contents

Communication Styles and Methods

 

  • Communication Styles
  • Communication Styles: Primary
  • Communication Styles: Secondary
  • Verbal and Nonverbal Communication
  • Using Verbal Communication
  • Using Nonverbal Methods

 

First Impression and Building Rapport

  • The Importance of First Impression
  • Identifying Elements of First Impression
  • Communicating to Build Rapport
  • Building Rapport
  • Establishing Credibility
  • Building Positive Relationships
  • Asking Questions

 

Building Relationships through Feedback

  • Importance of Providing Feedback
  • Using Paraphrasing
  • Providing Feedback
  • Providing Positive Feedback
  • Providing Constructive Feedback

 

Supervisors

  • Understanding Supervisor Styles
  • Handling Ineffective Supervisors
  • Promoting an Idea
  • Handling Human Resource Issues
  • Negotiating a Raise
  • Handling Resignation


Colleagues and Subordinates

  • Communicating With Colleagues
  • Responding to a Colleague’s Idea
  • Communicating With Subordinates Refusing a Subordinate’s Request
  • Handling Dismissal

 

Customers and Vendors

  • Communicating With Customers
  • Responding to Complaints
  • Communicating With Vendors
  • Rejecting a Vendor’s Proposal
  • Complaining to a Vendor

 

Organizational Culture

  • Understanding Organizational Cultures
  • Socializing to the Culture
  • Organizational Culture Elements
  • Identifying Organizational Culture
  • Cultural Networks
  • Using Cultural Networks
  • Roles in Cultural Networks
  • Managing Physical Culture
  • Arranging Meeting Space
  • Managing Emotional Culture
  • Using Positive Language
  • Encouraging Initiative

 

R5,450
2 days
September 19 to September 20
8:30am - 4:30pm