Loading Events

Facilitation Skills for Managers & Supervisors ( 2 Days)

  • This event has passed.

Facilitation Skills for Leaders is an introductory course for people in organizations who want to learn how to change their behavior so that they can help their workgroup or team grow and perform more effectively.  Working in groups or teams requires managers, supervisors, leaders and workgroup / team members to learn those skills and put them into practice.  This class is your first step in the process of understanding, creating, and applying the principles of facilitation to your work group or team.


You will learn and apply tools to help you simplify complex ideas and provide planning for the problem solving process.  You will assess your facilitation skills and learn to overcome your (and others’) obstacles to change.  You will be able to plan and facilitate productive meetings and use communication skills and intervention to help your team or work group progress.



  • Customer Service Skills


  • Understand the roles of facilitation in an organization.
  • Learn the fundamental principles, skills and tools of facilitation and how to use them.
  • Assess your facilitation strengths and needs.
  • Plan an effective team or workgroup meeting.
  • Recognise and overcome barriers to work group or team effectiveness.
  • Create action plans for putting newly learned skills to work.

Course contents

The Nature of Facilitation?

  • Introduction
  • Assessing your facilitation skills
  • Facilitation and personal accountability

The Role of the Facilitator

  • How facilitation differs from leadership, management and supervision
  • Understanding the difference between content and process

Manage Meetings

  • Why people say, “We have too many meetings here.”
  • Planning an effective meeting

Helping the Workgroup or Team

  • Facilitative behaviours
  • Interventions
  • Helping the workgroup or team grow

Individual Action / Application Plan


1 day
17 March 2017
8:00am - 5:00pm