Get Your Employees Fired-up to Achieve!

If you ask people confidentially what they want most in their job – if they’re paid anything decent at all – they will say a greater sense of self-worth… Fritz Maytag

Who is this course for?

First Line Managers & First Time Managers

Course outline

This 8-month program will encourage and entice the delegates to strive for greatness when managing others.

Module 1: Business Leadership – Becoming Management Material (3-days)

Specific learning objectives include:

  •  Master Peter Senge’s five disciplines
  •  Add Kouzes and Posner’s five practices to their life
  • Build trust with their employees
  •  Develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communications, strategic planning, and feedback techniques
  •  Use Robert Cialdini’s six influence strategies to their advantage

Module 2: The Business of Listening (1-day)

This course will show you how to become a better listener by  demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional “hot buttons” and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency, however, in today’s fast-paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message.

Module 3: Emotional Intelligence Works (1-day)

The “People Smart” approach of this course will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing selfcontrol when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

Module 4: Advanced Interpersonal Communication (1 day)

Upon successful completion of this course, delegates will be able to:

  •  Identify communication styles and methods
  •  Give good first impressions, build rapport, and build positive relationships
  •  Build relationships through feedback
  •  Identify supervisor roles and handle human resource issues
  •  Communicate with colleagues and subordinates
  •  Communicate with customers and vendors
  •  Identify cultural networks, manage physical culture, and manage emotional culture

Module 5: Diversity Training – Celebrating Diversity in the Workplace

Specific learning objectives include:

  • What diversity and its related terms mean
  •  To be aware of how aware they are of diversity and where they can improve
  • Understand how changes in the world can affect them and their view
  •  To identify their stereotypes
  •  What terms are politically correct and which are not, and why
  • The four cornerstones of diversity
  •  What the pitfalls are relating to diversity and how to avoid them
  •  A technique for dealing with inappropriate behavior
  • A management style to encourage diversity
  •  What to do if they or one of their employees feels discriminated against
  •  What to do if they or one of their employees feels discriminated against

Module 6: Speak to Be Heard (2-days)

  •  Creating a dynamic and interesting voice that people want to listen to
  • Understanding your primary communication tool and how to use it to
  • Achieve the best results
  • Acquire the skills to command the attention, loyalty and enthusiasm of any
  •  Audience whether it is one person or a crowd of people
  • Clarity and accuracy when communicating (accent and diction clarification)
  •  Vocal fitness and agility
  •  Build the speaker’s confidence to enable them to express opinions and
  •  Engage with any listener

Module 7: Building Self Esteem and Assertiveness (1 day)

Specific learning objectives include:

  • Grow in the conviction that they are competent and worthy of happiness
  • Make a positive first impression
  • Turn negative thoughts into positive thoughts
  •  Make requests so that you get what you want
  •  Find ways of connecting with people

Module 8: Conflict Resolution – Dealing with Difficult People (1 day)

Specific learning objectives include:

  •  How their attitudes and actions impact others
  •  New and effective techniques for dealing with difficult people
  •  Coping strategies for dealing with difficult people and difficult situations
  •  How to identify times when they have the right to walk away from a difficult situation
  •  Techniques for managing and dealing with anger

Module 9: Motivation Training – Motivating Your Workforce (1 day)

It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

Module 10: Coaching – A Leadership Skill (1 day)

Specific learning objectives include:

  •  Use coaching to develop their team
  •  Develop the coaching skills that help improve individual performance
  •  Demonstrate the behaviours and practices of an effective coach
  •  Recognize employees’ strengths and give them the feedback they need to succeed
  •  Identify employee problems and ways you can help to correct them

Module 11: Effective Presentations (2 days)

This 2-day course covers basic presentation skills. Students learn to plan presentations, analyze the audience, select supporting material, build presentations, use visual aids, deliver presentations, manage question and answer sessions, and use tools for effective persuasion.

Upon successful completion of this course, students will be able to:

  •  Distinguish between different types of presentations and plan presentations.
  • Analyze the audience and select appropriate supporting material.
  • Create an introduction, body, and conclusion to presentations.
  • Apply visual aids to presentations.
  • Prepare to speak publicly, deliver presentations, and use nonverbal communication.
  • Prepare and organize persuasive presentations

Module 12: Finance for Non-Financial Managers (2 days)

A general understanding of Finance for Non-Financial Managers is needed in any business environment where individuals have to manage budgets or costs or to take responsibility for revenue or expenditure. With the increasing emphasis on business results it is necessary for every manager to know and understand some of the techniques and actions necessary to ensure that their unit achieves its objectives both in terms of task and also in terms of financial goals. This two-day course is designed to enable individuals, through a series of exercises and inputs, to gain better control over the finances involved in their job.

Public courses

If there are only a few people in your organisation who need training, or if you just want to improve your own skills


Private courses

We offer a number of business skills courses for groups, usually from one organisation. We can hold them on any day and either at your venue or ours.

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