Get Your Employees Fired-up to Achieve

Everything you do counts… Make it Count!

Module 1: Initiating & Chairing Disciplinary Hearings (2-days)

  • Understanding the LRA guidelines to fair discipline
  • Dismissal for misconduct, poor performance and ill-health
  • How to investigate a disciplinary matter
  • Preparing notices for disciplinary enquiries
  • Collecting evidence and drafting charges
  • How to prepare for the enquiry
  • How to present a case
    • Opening statements
    • Leading evidence
    • Cross examining witnesses
    • Closing arguments
  • Labour Relations Act requirements in respect of dismissal for
    •  Misconduct
    •  Poor performance
    •  Ill health
  • What constitutes substantive fairness?
  • What constitutes procedural fairness?
  • The right to representation
  • How to facilitate the leading of evidence
  • How to control cross examination
  • Understanding the nature of evidence (hearsay, opinion, direct, circumstantial, documents, polygraphs,video electronic)
  • Examining evidence in chief
  • Extenuating, mitigating and aggravating circumstances
  • Determining an appropriate sanction – Preparing a written finding

Module 2: Emotional Intelligence Works (2-days)

The ‘People Smart’ approach of this course will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

Module 3: The Business of Listening (1-day)

This course will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional “hot buttons” and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency, however in today’s fast-paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message.

Module 4: The Minute Taker’s Workshop (1 day)

Upon successful completion of this course, delegates will be able to:

Specific learning objectives include:

  • Recognize the importance of minute-taking.
  • Develop key minute-taking skills, including listening skills, critical thinking, and organization.
  • Be able to remedy many of the complaints that beset minute-takers.
  •  Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes.
  •  Be an efficient minute-taker in any type of meeting.
  •  Be able to prepare and maintain a minute book.

Module 5: Conflict Resolution – Dealing with Difficult People (1 day)

Specific learning objectives include:

  •  How their attitudes and actions impact others
  •  New and effective techniques for dealing with difficult people
  •  Coping strategies for dealing with difficult people and difficult situations
  • How to identify times when they have the right to walk away from a difficult situation
  • Techniques for managing and dealing with anger

Module 6: Diversity Training – Celebrating Diversity in the Workplace (1 day)

Specific learning objectives include:

  •  What diversity and its related terms mean
  •  To be aware of how aware they are of diversity and where they can improve
  • Understand how changes in the world can affect them and their view
  • To identify their stereotypes
  • What terms are politically correct and which are not, and why
  • The four cornerstones of diversity
  • What the pitfalls are relating to diversity and how to avoid them
  •  A technique for dealing with inappropriate behavior
  •  A management style to encourage diversity
  •  What to do if they or one of their employees feels discriminated against

Module 7: Performance Management (1 day)

Specific learning objectives include:

  • Tools to help employees set and achieve goals.
  •  Three-phase models that will help participants prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  •  Motivational tools and techniques.
  •  Coaching methods and skills.

Total Training Days: 9

Duration: 3 – 4 Months

Public courses

If there are only a few people in your organisation who need training, or if you just want to improve your own skills


Private courses

We offer a number of business skills courses for groups, usually from one organisation. We can hold them on any day and either at your venue or ours.

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