As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative.
Customer service professionals providing technical support or service, on-site or by way of call center or email.
Customer Service Skills
Upon successful completion of this course, students will be able to:
If there are only a few people in your organisation who need training, or if you just want to improve your own skills
We offer a number of business skills courses for groups, usually from one organisation. We can hold them on any day and either at your venue or ours.