Specific learning objectives include:

  • Recognize how anger affects your body, your mind, and your behavior
  • Understand the causes of anger, the buttons and triggers that get you angry
  • Look at the behaviors that are disguises for anger and how to deal with these
  • Identify ways to help other people safely manage some of their repressed or expressed anger

Course Content

Introduction and Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Understanding Anger

  • Defining Anger
  • The Costs of Anger
  • The Benefits of Anger
  • Skills for Success

 The Causes of Anger

  • Buttons and Triggers
  • Precipitating Factors
  • Distorted Thinking
  • Miscommunication

Understanding Behavior Types

  • Behavior Types Abound
  • Passive Behavior
  • Manipulative Behavior
  • Assertive Behavior
  • Aggressive Behavior
  • Passive-Aggressive Behavior

Using Coping Tools

  • Managing Reactions
  • Starting an Anger Log
  • Relaxation Techniques
  • Coping Thoughts
  • Using Humor
  • A Model of Release

Communication Skills

  • Listening Skills
  • Asking Questions
  • Moving Forward
  • Solving Problems
  • Assertiveness

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Public courses

If there are only a few people in your organisation who need training, or if you just want to improve your own skills

Private courses

We offer a number of business skills courses for groups, usually from one organisation. We can hold them on any day and either at your venue or ours.